Information

Festival Dates and Hours ✪

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Moon River takes place September 12-13, 2020 at Coolidge in Chattanooga, TN.

Before entering the venue, you must show your festival wristband and go through a security search and scan your festival wristband.

Re-Entry

Yes, patrons with a WEEKEND PASS can leave and re-enter the venue at any time. However, if you plan on re-entering you will need to scan your wristband each time you exit and re-enter.

Tickets ♫

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Available Ticket Types

To see what tickets are available, visit the tickets page.

The Buying Process

From our tickets page, the “buy now” links will take you to our ticketing site hosted by Front Gate Tickets. Front Gate handles all things associated directly with your purchase order including customer service for things like payment, order changes, wristband shipments, etc.

  • Create an Account: When you add a ticket to your cart, you will be prompted to create or sign into a Front Gate Tickets account. This is required and is the account you will need to log in to if you ever want to review or update your order. It’s a good idea to create a Front Gate Tickets account ahead of time if you are buying at a busy time and want to be able to move quickly.
  • Time Limit: Once you add a ticket to your cart, you will have a limited time to finish checkout. So be sure you know what you want before going in. This is done to make sure that everyone has a fair chance at the limited ticket volume and nobody can hold onto them indefinitely without purchasing them.
  • Layaway Plans: Near the end of the checkout process you will have the option of splitting your order into multiple payments. This can be done to any order and will split your ENTIRE order cost based on a percentage.


Contact Front Gate Tickets

If you need to contact our ticket service provider, Front Gate Tickets, call their friendly support team at 888-512-SHOW Monday – Saturday, 9 a.m. to 9 p.m. CST.

Official Wristband Policy

  • Wristbands will be mailed in advance of the festival.
  • All sales are FINAL – no refunds and no exchanges.
  • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
  • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
  • Tickets must be scanned upon exit at the gate in order to re-enter that same day.
  • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
  • Do NOT remove between days, stretch or tamper with your wristband in any way or you will not be allowed entry.
  • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
  • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
  • All ticket holders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
  • The festival takes place rain or shine.
  • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

Lost or Stolen Wristbands

If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469) in advance of the festival.


Wristband Registration

Fans will need to activate their wristbands before heading to the festival to ensure a smooth process entering the gates. Wristband activation verifies the wristband authenticity. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. Activation link and directions will be available closer to the festival. Fans can securely link their wristband to a credit or debit card to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. Fans can sign up for Cashless closer to the festival.

Layaway Plans

Layaway Plans may sound confusing, but they’re way easier than you think!

First, click on the link for the ticket type you wish to purchase (GA, GA Student, or VIP), then add it in your cart and head towards checkout. Then select “layaway plan” near the end of the checkout process. The only additional charge for using a layaway plan as opposed to buying in full is a fee of $10 (and this fee isn’t even per ticket, it’s per order – so buy in bulk to save.)

After your first payment is made, the follow-up payments will be drawn automatically from the same payment method on the specified due dates. If you would like to update your payment info afterwards, you can do so in your Front Gate Tickets account that you create when you purchase or reach out to Front Gate Tickets Support.

Layaway Plan schedule for passes purchased before March 13th

Payment 1: (Down payment) = $29.64
Payment 2: 23.12% of base price due March 20, 2020
Payment 3: 23.12% of base price due April 17, 2020
Payment 4: 23.12% of base price due May 15, 2020
Final Payment: 23.13% of base price due June 19, 2020


Layaway Plan schedule for passes purchased before May 1st

Payment 1: (Down payment) = $19.87
Payment 2: 24.62% of base price due May 8, 2020
Payment 3: 24.62% of base price due June 5, 2020
Payment 4: 24.63% of base price due June 19, 2020
Final Payment: 24.63% of base price due July 3, 2020


Can I change my payment method or pay off my layaway plan early? Yes! When you buy a ticket you are required to create an online account with Front Gate Tickets (our official ticket provider). Simply go back to moonriverfestival.frontgatetickets.com (where you buy the tickets in the first place) and click “sign in” at the top. From there you can manage your orders, change credit cards or shipping address on file, and even pay it all off early if you’d like.

Buying for Third Party Sellers

Only wristbands purchased through our official ticket website are guaranteed to be authentic, with properly coded and activated RFID technology. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page, frontgatetickets.com or through a friend’s link in our OFFICIAL ambassador program powered by Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through our official site. Tickets from other websites or resellers cannot be verified by the festival. WE DO NOT WANT YOU TO GET SCAMMED!

PLEASE BE AWARE: We are not responsible for any counterfeit tickets, wristbands or car passes. In addition, any wristbands reported lost or stolen will have their RFID chip deactivated and will not be valid. For your own protection, please do not purchase wristbands from any source other than railbirdfest.com. Fake or deactivated wristbands may look like the real thing but they will be identified by our scanning system at the front gates. Those in possession of fake wristbands – or ones reported lost or stolen – will not be admitted to the festival and the wristband(s) will be confiscated.

Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.


Children at the Festival

Children 10 years-old and younger will be admitted free of charge with a ticket-holding adult. Limit 2 children per ticketed adult.

The VIP Experience ☽☾

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Available Ticket Types

To see what tickets are available, visit the tickets page.

What's Included?

  • Access and reserved seating during Live from Here with Chris Thile, the live variety show featuring a unique blend of musical performances, comedy and audience interaction, on Friday, September 11th at Soldiers & Sailors Memorial Auditorium
  • Access to a VIP viewing area located to the front and side of the Poplar main stage, featuring an exclusive bar and designated restrooms
  • (NEW to 2020) Access to a reserved VIP viewing area by the Iris stage
  • Access to the Harbor hang area, featuring: Shade and seating in a private air-conditioned lounge, A private bar and water refill station, A designated VIP merch pop-up store & Flushable restrooms
  • Complimentary spa services including massages, hair styling stations, and flower crowns
  • Complimentary ice cream from Chattanooga’s Clumpies and coffee
  • Express entrance lane into festival
  • Commemorative Moon River VIP gift package
  • Exclusive VIP food options for purchase from local vendors
  • Access to all the amenities of General Admission

Have a question about the VIP experience?
Email concierge@moonriverfestival.com

Friday Night Performance

A Unique Show At Soldiers & Sailors Memorial Auditorium Featuring Special Guests

Live from Here with Chris Thile, the live variety show featuring a unique blend of musical performances, comedy and audience interaction, will take center stage of Moon River’s pre-party, at Soldiers and Sailors Memorial Auditorium on Friday, September 11th.

Tickets and premium seats for this event are included with a VIP weekend pass.

Compare VIP Perks + Access

Live From Here

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Live From Here with Chris Thile

Live from Here with Chris Thile, the live variety show featuring a unique blend of musical performances, comedy and audience interaction, will take center stage of Moon River’s pre-party, at Soldiers and Sailors Memorial Auditorium on Friday, September 11th.


Tickets and premium seats for this event are included with a VIP weekend pass. All remaining tickets are open to the public. See tickets here.

Getting Here & Hotels ⇆

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Festival Location

150 River St, Chattanooga, TN 37405

Hotels

Book your stay and score the lowest rates using on our hotels tool here!

Passenger Drop Off & Pick Up Location

Our official passenger drop off and pick up location is:

405 River Street, Chattanooga, TN 37045

Parking

There is no parking available on the north side of the river in and around Coolidge Park. River St. from Tremont St. to SunTrust Bank will also be closed from 3AM on September 12th-11PM on September 13th. There is no parking allowed in Coolidge Park for the festival. Any vehicles parked in the Coolidge Park lots after the closure of River St. will be towed. Paid parking lots are available on the south side of the river (downtown) and provide easy access to the festival site via the Walnut St. pedestrian bridge. Visit Website

CARTA

CARTA is Chattanooga’s excellent and expansive metro bus service. The Downtown shuttle runs between the Choo Choo and Aquarium about every 5 minutes, Monday through Friday from 6:30am to 11pm, Saturday from 9:30pm to 11pm, and Sunday from 9:30am to 8:30pm. The North Shore Shuttle runs between the Aquarium and Frazier Ave. every 17 minutes, Monday through Friday from 7am to 7pm and Saturday from 10am to 6pm. Please note: shuttle service ends before the festival ends, and the North Shore shuttle is not available at all on Sunday. Seating is limited and offered on a first come first served basis. Find a detailed map of the North Chattanooga route and schedule servicing the festival site and Downtown Chattanooga along with pricing and more information at the link below. Visit Website

How To Get Around

We’re so excited for you to join us! Here are some helpful tips for not only getting to Chattanooga, but getting around. With connections to three major interstates, an airport, free electric shuttles downtown, & the first citywide bike share system in the south, you’ll have no problem finding your way around the city. Visit Website

Bike Chattanooga

Bike Chattanooga is a bike sharing system with over 300 bikes at 41 stations across Chattanooga. There will be Bike Chattanooga stations located around Coolidge Park to use before and after the festival. Stations and parking spaces are also available at some of the TN Riverpark trailheads, making it easy to park your car and bike to the festival. Designed for quick trips around town, Bike Chattanooga is a fun, flexible and convenient way to get around.

Bike Valet

Moon River provides all festival patrons access to a complimentary Bike Valet for those cycling to and from the festival. The valet will be located just off River Street near Outdoor Chattanooga and the Walnut Street Bridge.

Planning For Weather


Just a friendly reminder that Moon River is a rain or shine event. So even if there are some showers, the show will go on!

That being said, your safety is our FIRST priority, so here are a few things to keep in mind to make sure you have a great weekend and stay dry!

  • Listen to all directions from official Moon River staff
  • If there are any weather updates, we will alert fans on the official mobile app, on social media, and on the stage screens
  • In case of lightning or high winds, we may temporarily ask that you seek shelter in nearby businesses or your vehicles till things are safer (if you don’t have a vehicle, make a friend!)
  • If there is a temporary evacuation of the festival site, all patrons will need to re-enter through the main festival entrance and go through security again.

Allowed & Prohibited ✘

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Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

The following items are ALLOWED:

  • YES Sun block (no aerisol cans)
  • YES Blankets, sheets, and towels
  • YES Point-and-shoot cameras
  • YES Small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening
  • YES Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder
  • YES Strollers
  • YES Rain jackets and ponchos
  • YES Empty water bottle
  • YES Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber, plastic). All selfie sticks are subject to Railbird staff discretion and may or may not be allowed

Prescription Medicine Requirements:

  • Anyone needing prescription medicine at the festival must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
  • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
  • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

The following items are PROHIBITED:

  • NO Weapons
  • NO Large backpacks, purses, or any bag over 14″ x 11″ x 5″ in size and has more than one pocket or opening will not be allowed
  • NO Food and drink
  • NO Alcohol
  • NO Illegal substances of any kind
  • NO Umbrellas
  • NO Coolers
  • NO Lawn chairs or picnic baskets (This is for the safety of our patrons. Benches will be on site, and ADA seating will be available. Upon arrival, ADA patrons can request accommodations at the Info Booth on site)
  • NO Lasers
  • NO Glow sticks
  • NO Stickers
  • NO Inappropriate headdresses
  • NO Silly string
  • NO Confetti
  • NO Glitter
  • NO Spray paint
  • NO Pets (Service dogs will be permitted)
  • NO Glass containers and metal aerosol cans, including sunscreen in aerosol cans
  • NO Scooters or personal motorized vehicles
  • NO Detachable lens cameras
  • NO Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
  • NO Remote-controlled vehicles or aircrafts, including drones
  • NO unauthorized vendors will be permitted
  • NO solicitations, handbills, sampling, give-aways, etc.

REMEMBER: All patrons and belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff

Bag Policy

All small purses, totes, and drawstrings must be under 14″ x 11″ x 5″ and have no more than one pocket or opening. Small hydration packs are allowed but must be emptied and have no more than two pockets in addition to the one holder for the bladder.

Strollers

Strollers are allowed. However, wagons will not be allowed on the festival grounds.

Blankets

Blankets are allowed into Moon River Festival. However please note they are NOT to be used inside the VIP viewing areas and beyond the soundboard / front of house at the Poplar Stage (signage will be present). These areas are standing room only.

Smoking

Smoking (including e-cigarettes) on festival grounds will only be permitted at the designated smoking area. Location will be revealed closer to the festival.

Re-entry

Yes, patrons with a WEEKEND PASS can leave and re-enter the venue at any time. However, if you plan on re-entering you will need to scan your wristband each time you exit and re-enter.

Water Refill Stations

Hydration is important – seriously. Alcohol dehydrates and staying hydrated is important for having a good time. Moon River offers free, 100% filtered and drinkable water located throughout the festival. Check your festival map (COMING SOON) for locations. Bring a water bottle or cup and stay hydrated!

ADA Access & Accommodations

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ADA Accommodations

Moon River will be fully ADA compliant and provide options for fans with disabilities to come and have a great time. Please stop by the info booth on the way in for details

Patrons With Mobility Limitations

The Festival grounds are wheelchair accessible, but please be aware it is an outdoor music festival situated in a park. Therefore, most travel is over natural terrain. If it should rain, there will be mud in some places.

We do not provide personal care or push services. Please plan ahead and bring attendants if needed. In addition, the festival does not provide wheelchairs for rent or loan. Please make arrangements in advance if a wheelchair is needed.

Wheelchairs are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

Service Animals

Animals and pets are not allowed within the festival grounds, however, patrons with disabilities are welcome to utilize fully-trained and ADA-recognized service animals at the Festival. Please bring official paperwork with you and our security team will get you and your animal squared away upon entry.

Map ☞

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2020 Map Coming Soon

Vendors & Volunteers

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Vendors

If you are interested in becoming a food vendor, please complete this form and return it to mgreer@spectrumfcs.com

Volunteers

We do not have any volunteer opportunities at this time.

Sponsors

If you are interested in becoming a partner, please email partnership@moonriverfestival.com

Mobile App

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The Official Festival App is discontinued. In the meantime, all of our websites are very mobile friendly. We'll send a message to everyone on our E-List and post to our social media channels when a new Mobile App is released.